Policies & Procedures
Governance documents for The Elm Collection — covering Elm Homecare and Elm Residences. Our framework aligns with HIQA Draft National Standards for Home Support Services (2024) and HSE guidance.
Note: Documents are issued to staff and clients as appropriate. Public downloads are not provided on this site. The index below lists key documents and how to request access if needed.
HIQA/HSE aligned
Safeguarding first
Continuous improvement
Showing 0 of 0 policies
| REF | Name | Document | Last Revision Date |
|---|---|---|---|
| EHC001 | Care Agreement and Reviews | Policy | 01/11/2025 |
| EHC002 | Obtaining Consent | Policy | 01/11/2025 |
| EHC003 | Complaints Process and Management | Policy | 01/11/2025 |
| EHC004 | Service User Guide | Clients Guide | 01/11/2025 |
| EHC005 | Employee Handbook | Staff Guide | 01/11/2025 |
| EHC005 | Easy Read Service User Guide | Guide | 01/11/2025 |
| EHC006 | Quality and Assurance | Policy | 01/11/2025 |
| EHC007 | Medication Prompting | Policy | 01/11/2025 |
| EHC008 | Out of Hours and Emergency Cover | Policy | 01/11/2025 |
| EHC009 | Codes of Conduct | Policy | 01/11/2025 |
| EHC010 | Recruitment and Vetting of Staff | Policy | 01/11/2025 |
| EHC011 | Uniforms and Dress Code | Policy | 01/11/2025 |
| EHC012 | Staff Supervision and Feedback | Policy | 01/11/2025 |
| EHC013 | Alcohol and Drug Use at Work | Policy | 01/11/2025 |
| EHC014 | GDPR | Policy | 01/11/2025 |
| EHC015 | Fire Safety in Domiciliary Care | Policy | 01/11/2025 |
| EHC016 | Health and Safety | Policy | 01/11/2025 |
| EHC017 | Infection Control | Policy | 01/11/2025 |
| EHC018 | People and Manual Handling, Adaptations and Equipment | Policy | 01/11/2025 |
| EHC019 | Falls Prevention | Policy | 01/11/2025 |
| EHC020 | Food Hygiene | Policy | 01/11/2025 |
| EHC021 | Slips, Trips and Falls | Policy | 01/11/2025 |
| EHC022 | Entry to the Home | Policy | 01/11/2025 |
| EHC023 | Safeguarding and Protection of Vulnerable Persons at Risk | Policy | 01/11/2025 |
| EHC024 | Child Safeguarding | Policy | 01/11/2025 |
| EHC026 | Staff Training and Development | Policy | 01/11/2025 |
| EHC027 | Lone Working | Policy | 01/11/2025 |
| EHC028 | Smoking and Vaping at Work | Policy | 01/11/2025 |
| EHC029 | Gift and Handling of Money | Policy | 01/11/2025 |
| EHC030 | Company Structure Chart | Company Structure | 01/11/2025 |
| EHC031 | Social Media | Policy | 01/11/2025 |
| EHC032 | Bullying | Policy | 01/11/2025 |
| EHC033 | Violence and Aggression Toward Staff | Policy | 01/11/2025 |
| EHC034 | Advocacy | Policy | 01/11/2025 |
| EHC035 | Skin Integrity | Policy | 01/11/2025 |
| EHC036 | Accident/Incident Reporting in Domiciliary Care | Policy | 01/11/2025 |
| EHC037 | Management of Behaviour that is Challenging | Policy | 01/11/2025 |
| EHC038 | Restrictive Practices | Policy | 01/11/2025 |
| EHC039 | Staff Training Plan | Plan | 01/11/2025 |
| EHC041 | Anti-Bribery | Policy | 01/11/2025 |
| EHC042 | CCTV in a Service User’s Home | Policy | 01/11/2025 |
| EHC043 | Confidentiality of Client Information | Policy | 01/11/2025 |
| EHC044 | Mileage Claim Expense Policy | Policy | 01/11/2025 |
| EHC046 | The Provision of Service User’s Intimate Care | Policy | 01/11/2025 |
| EHC047 | Disciplinary and Dismissal Process | Policy | 01/11/2025 |
| EHC048 | Management of a Service User’s Absconding | Policy | 01/11/2025 |
| EHC049 | Risk Management Procedure | Procedure | 01/11/2025 |
| EHC051 | Safety Statement | Statement | 01/11/2025 |
| EHC052 | Risk Register | Register | 01/11/2025 |
| EHC053 | Emergency Response Plan | Policy | 01/11/2025 |
| EHC054 | Hazard Identification and Risk Assessment Report | Policy | 01/11/2025 |
| EHC055 | Incident and Accident Reporting Procedure | Procedure | 01/11/2025 |
| EHC056 | Procedure on Completing Risk Assessments | Policy | 01/11/2025 |
| EHC058 | Individual Risk Assessment | Form | 01/11/2025 |
| EHC059 | Risk Assessment | Form | 01/11/2025 |
| EHC060 | Root Analysis Tool | Policy | 01/11/2025 |
| EHC061 | Log Sheet Template | Form | 01/11/2025 |
| EHC062 | Care Initiation and Development | Policy | 01/11/2025 |
| EHC063 | Complaints Escalation Framework | Framework | 01/11/2025 |
| EHC066 | Master Appendices Document | Appendices | 01/11/2025 |
| EHC067 | Elm Homecare Statement of Purpose | Statement | 01/11/2025 |
| EHC068 | Transporting Service Users in Carers’ Personal Vehicles (Grey Fleet) | Policy | 01/11/2025 |
| EHC069 | Equality and Inclusion | Policy | 01/11/2025 |
| EHC070 | Visit Scheduling and Call Logs | Policy | 01/11/2025 |
| EHC071 | End of Life Care | Policy | 01/11/2025 |
| EHC072 | Open Disclosure | Policy | 01/11/2025 |
| EHC073 | Quality Improvement Plan | Policy | 01/11/2025 |
| EHC074 | Staff Loan | Policy | 01/11/2025 |
| EHC075 | Medication Administration for Clinical Staff | Policy | 01/11/2025 |
Don’t see a document? Email management@elmcollection.ie and we’ll send it to you.
Safeguarding & Complaints
Raising and managing safeguarding concerns
Report immediately to Manager/on-call; make the person safe; record facts; escalate to HSE/Gardaí as required; follow confidentiality and data protection rules; capture learning.
Complaints handling pathway
Acknowledge, investigate, respond with reasons and learning. Provide escalation routes and keep the person informed of timelines.
Medication & Clinical Risk
Medication prompts/assistance
Work to the person’s plan and risk assessment; document prompts, refusals or errors; escalate per policy; review regularly with circle of care.
Infection prevention & PPE
Hand hygiene; appropriate PPE; waste disposal; report symptoms/exposures; follow outbreak guidance.
Operations & Out-of-Hours
Out-of-Hours & emergency cover
Use Emergency On-Call
(087) 1498130
for urgent issues only.
Life-threatening emergencies: dial 999 first, then inform us.
Lone worker safety
Check-in protocols; dynamic risk assessment; escalation routes; incident reporting.
Quality & Audit
Supervision and spot-checks
Scheduled supervisions, unannounced spot-checks, observational audits and reflective learning.
Incident/near-miss learning cycle
Record → review → actions → share learning → monitor effectiveness.
Staff acknowledgement
Staff are required to read applicable policies and submit an acknowledgement. Managers retain records for audit.
Last updated: 4 November 2025 • For document access requests, email management@elmcollection.ie.